P A Y M E N T   O P T I O N S

Keeping Veterinary Care Affordable

To reduce financial anxiety we provide financial estimates for all procedures in advance and keep you updated daily for on-going cases. Please note: payment at the time of consultation or discharge from hospital is required. We accept cash, EFTPOS, Yass Valley Gift cards and approved Vetpay applications.


Vetpay offers payment plans and is a repayment facility specifically designed to eliminate the worry associated with unexpected veterinary healthcare expenses. This allows you to commence your pet’s treatment straight away and pay for it over time. More information on this service can be found below.



VETPAY

VetPay is specifically designed to help you pay for veterinary expenses without the worry of high upfront costs.

Start your pet’s treatment now and pay for it over time.

VetPay will set up a payment plan and debit your bank account or credit card and pay your vet for the services provided for you.
APPLY FOR VETPAY
Get Pre-Approval For VetPay
Apply Today!

VetPay have a network of participating vets throughout Australia. By completing this pre-approval application you will find out whether your are eligible to use VetPay finance when you need it. Applying for pre-approval is valid for 90 days, is free of charge and you are not obliged to use VetPay.

Once you have been pre-approved you will be able to use VetPay at any of our participating vets, including Yass Valley Veterinary.
VetPay Frequently Asked Questions

  • What is VetPay?

    VetPay is a payment plan that lets you pay for your pets treatment over time, you pay your vet an initial deposit, and we direct debit the balance in fortnightly repayments from your nominated bank account.

  • How do I apply for VetPay?

    You can apply at your vet with 2 forms of identification, one being photo ID ie your Drivers License. We also require a copy of your bank statement. You can also apply online by clicking here.

  • What are the fees and charges?

    We charge you an annual fee of $49 and apply an interest rate (APR 18.4%) to the remaining amount after your deposit. These fees and charges are added to your account and included in the fortnightly repayment.


    You can calculate your repayment by using our Repayment Calculator found here.

  • Are there any other charges?

    There is also a payment processing fee of $2.50 with each repayment.

  • What do I need to apply for a payment plan?

    We will perform a credit check on you. Any defaults on your credit file may affect your application. We also look at your ability to meet the fortnightly repayments and may confirm your employment. We may also ask for copies of payslips and bank statements.

  • Can I add further treatment costs to my account?

    Yes, once you have established an account with us, additional treatment cost may be added to your account as long as your fortnightly payments have approved and you are within your credit limit. We may ask you questions on affordability and whether your financial position has changed in any way.

  • Can I pay my account out early?

    Yes, you can payout the remaining balance of your account at any time by contacting us at myaccount@vetpay.com.au or by phone on 1300 657 984.

  • How can I obtain my statement?

    You can contact us via email at myaccount@vetpay.com.au. Statements are provided within two business days.



  • What do I do if I cannot make a repayment?

    Contact us immediately to discuss an alternative payment arrangement either by email at myaccount@vetpay.com.au or by phone on 1300 657 984. We will do whatever we can to assist you if you are experiencing any financial hardship.